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Home Customers Surveys Appointments Mobile Gallery Contact Us ENGAGE members & leads engages your members & leads in conversations automatically without losing personability. Lucid is focused on response and engaging your members & leads in real-time conversations designed around the processes of your business. ENFORCE and automate processes enforces the processes required for customer acquistion and retention. Acquire and keep market share using Lucid's Customer Engagement platform. Customize and automate each process needed to progress and retain customers. ENSURE communication & follow up initiates conversations with members & leads inviting response. Easily communicate with your members & leads regardless of where they are and what form of communication they use. ENFORCE member & lead processes leverages member & lead information and enforces communication, marketing, and communication relative to your customer base. Accomplish 3 basic business objectives: Acquire more customers helps your business realize the revenue you spend on marketing and advertising. Enforce follow up processes surrounding potential customers using 's Customer Engagement Platform. Based on relevant dates and times associated with the potential customer, will automatically follow up and engage them in real time conversation. Don't lose another opportunity because follow up didn't happen! Ensure that communication is happening consistently with each person individually through . Increase revenue per customer Every service or product your business provides should have a lifecycle or process associated. automatically initiates contact with your members & leads ensuring that schedules are full, reminders are sent, and follows up on your members & leads are done. Engage your customer base in relevant, real-time conversations and allow your members & leads an easy way to respond to you and your staff immediately. Retain customers longer will follow up with customers based on services, customer service calls, products, and appointments that are specifically tied to them. Gather feedback from your members & leads in real-time using the survey engine. Ask direct questions after a service is provided, send a questionaire, or send them a message to let them know you care... automatically. Read more.. 80% of all lost revenue for every business is because of lack of follow up and communication. It's a staggering fact. There are a slew of reasons why businesses don't follow up, but no one has truly solved the problem. So we at asked: What if follow up, reminders, and other forms of communication were initiated automatically at the exact appropriate time? What if that conversation was personal and addressed to the individual? What if 94% of each message sent was read? What if the customer who received the message thought it was coming from you - personally? What if the individual could respond back back to your business with any method, including text, email and voice? What kind of problems would that solve? What affect would this have on your business? What about customer service, follow up and appointment attendance? How does this change the perception of your customers and the relationship they have with your business? created our program with these questions in mind to help achieve the customer acquisition and retention goals you have as a business. 's Customer Management and Communications platform works! Try us today. Text Surveys Receive feedback from up to 46% of your customers Gaining customer feedback is extremely important. allows you to gain feedback from your customers using a methodology your customers will respond to. Creating your surveys can be done in minutes and can be automatically sent to your customers after any service, product, or follow up type. Our surveys can also be initiated by your customer. Stop paying companies or employees to gather feedback. Let do it for you automatically, easily and effectively. Because focuses on gaining response, our surveys are sent out to the right person, with the right message, at the most appropriate time they are likely to respond. Feedback after any event Attach Surveys to processes associated with the member or prospect experience. Gaining customer feedback is a challenge for most businesses but extremely vital to your continued success. allows you to automate surveys after any interaction between your business and the customer. Each question sent is answered and generates the next question until the survey is complete. graphs the responses and generates reports giving you real-time feedback. 46% of text surveys sent are completed Because all surveys and messages are sent from a local number, the illusion of you reaching out personally is achieved and the likelihood of response is much greater. to date is the only company in the world that allows businesses to survey their clients via local number SMS and the response is AMAZING! Why? Managing the perception of your target market is important. Every person wants to feel singled out. Because of our methodology, your target audience thinks you are personally taking a moment to reach out. This change of perception increases response rates and allows for a true personal relationship between you and your customer. What if almost half of every survey sent to your members & leads were completed? Imagine. Half. You'll find that your customers are happy to give feedback as long as it's not intrusive and can be done at their convenience. Customers want to be heard and has created a powerful and convenient method that will let your customers communicate directly with your business and staff on their terms. Appointments has made managing your businesses appointments simple. The Lucid Appointment Calendar will allow you to set appointments with automated email and text reminders. As part of the process surrounding the appointment, you can also automatically reschedule missed appointments and opportunities and even get feedback. Don’t miss out on revenue you have paid marketing, advertising, and overhead dollars for. s automates the entire process surrounding the appointment and keeps your Calendar full. sends all messages from a local number we assign to your business. The combination of local number and personalized question based messages generates responses from your members & leads. Upon response, will route that call, email, or text straight to you and your staff. Add multiple reminders and thank or follow up with your customer individually after the appointment is completed. Upon missing their appointment, will automatically try to reschedule that customer within hours of the broken appointment. Use to create simple, easy, and automated processes to enforce the communication needed for each customer. is a cost effective way to ensure that your customers attend their appointments or have a convenient, immediate way to contact you to reschedule. Stop losing potential revenue and sign up today. Take your customer management mobile can be accessed from any device or browser from anywhere you have an internet connection. All customer information, notes, history and communication can be seen and initiated on the go, at home or from the office. Click and drag Touch and move The screenshot gallery. A simple to use, but comprehensive program was priority #1 at . Once you have become a valued Customer, we make sure that you have the necessary training and support you need. Training is quick and easy. Implementation for your business is painless. will help you every step of the way to ensure you are finding success. Dashboard Customer Customer Customer Survey Summary Calendar All Apponitments Inbox Calendar Contact Us (562) 314-3414; 1 for Sales, 2 for Support [javascript protected email address] Back to top ©2014-2020 LLC. All rights reserved....